Shipping policy
At this time, we only ship to Canada and the USA. We process orders within 7 business days.
We only ship tracked packages via Canada Post (internationally via USPS). We do not offer cheaper rates without tracking and we do not accept shipment labels from customers. If you require alternate delivery options (example: different company due to address restrictions) please contact us before ordering.
Each item is weighed and measured with a box and packaging material. We do not estimate shipping information. Shipping rates are automatically calculated via Canada Post and can be viewed when adding item(s) to your cart.
We print our labels using the information provided at checkout. Please ensure information is complete and correct, we cannot be responsible for errors entered by customers.
In the event items are returned to due to shipping errors (missing unit number, undeliverable address, etc) customers will be responsible for return postage fee (if applicable) and will be charged shipping to have package resent. If you choose not to have the package reshipped, a refund will be given for the order minus the original shipping charge.
We do combine shipping where possible! Some items are best to be shipped separately so please reach out if you have questions!
International Orders: Customers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs clearance.
Local Orders: We're located in Kingston, Ontario, Canada. We do have delivery and pick up options for local orders. Please contact us before placing an order.
Local orders placed without previous communication/arrangements will be mailed to the address provided at checkout.
Packaging Information: Orders are not sent with any printed media such as invoices or marketing cards.
The majority of our packaging is second hand. We source our boxes, poly mailers and packaging material from other businesses, persons and the Earthub program.
Packaging material may include kraft paper, shipping paper, bubble wrap, air pillows/pockets and/or shipping foam. We do use thermal printed shipping labels (international customers will have visible customs information, including contents and value of items) and plastic packaging tape. We will label fragile boxes with marker, as needed.
We encourage reusing and recycling the packaging to continue the cycle!
At this time we do not offer gift wrapping or personalized cards/notes.
We only ship tracked packages via Canada Post (internationally via USPS). We do not offer cheaper rates without tracking and we do not accept shipment labels from customers. If you require alternate delivery options (example: different company due to address restrictions) please contact us before ordering.
Each item is weighed and measured with a box and packaging material. We do not estimate shipping information. Shipping rates are automatically calculated via Canada Post and can be viewed when adding item(s) to your cart.
We print our labels using the information provided at checkout. Please ensure information is complete and correct, we cannot be responsible for errors entered by customers.
In the event items are returned to due to shipping errors (missing unit number, undeliverable address, etc) customers will be responsible for return postage fee (if applicable) and will be charged shipping to have package resent. If you choose not to have the package reshipped, a refund will be given for the order minus the original shipping charge.
We do combine shipping where possible! Some items are best to be shipped separately so please reach out if you have questions!
International Orders: Customers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs clearance.
Local Orders: We're located in Kingston, Ontario, Canada. We do have delivery and pick up options for local orders. Please contact us before placing an order.
Local orders placed without previous communication/arrangements will be mailed to the address provided at checkout.
Packaging Information: Orders are not sent with any printed media such as invoices or marketing cards.
The majority of our packaging is second hand. We source our boxes, poly mailers and packaging material from other businesses, persons and the Earthub program.
Packaging material may include kraft paper, shipping paper, bubble wrap, air pillows/pockets and/or shipping foam. We do use thermal printed shipping labels (international customers will have visible customs information, including contents and value of items) and plastic packaging tape. We will label fragile boxes with marker, as needed.
We encourage reusing and recycling the packaging to continue the cycle!
At this time we do not offer gift wrapping or personalized cards/notes.